How Typeqast team helped ServiceHouse to keep their clients satisfied

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About ServiceHouse 

 

ServiceHouse is a part of Coolblue, the most customer-oriented company in The Netherlands and Belgium. The retailer sells products in 11 categories, including Sound & Vision, Computer & Tablets, Household & Living, and Coolblue Energy.

 

ServiceHouse is proud that they are currently delivering green energy for tens of thousands of customers.

 

The company offers business partners an effective way to generate more profit and improve their relationships with customers and members. Business partners can offer their customers good quality sustainable products, such as energy and mobility, and ServiceHouse does all of the administrative work for them.

 

Typequast-CoolBlue

How Typeqast team helped ServiceHouse to keep their clients satisfied

About ServiceHouse 

 

ServiceHouse is a part of Coolblue, the most customer-oriented company in The Netherlands and Belgium. The retailer sells products in 11 categories, including Sound & Vision, Computer & Tablets, Household & Living, and Coolblue Energy.

 

ServiceHouse is proud that they are currently delivering green energy for tens of thousands of customers.

 

The company offers business partners an effective way to generate more profit and improve their relationships with customers and members. Business partners can offer their customers good quality sustainable products, such as energy and mobility, and ServiceHouse does all of the administrative work for them.

 

The challenge

 

When ServiceHouse approached us, they were an active company with more than a ten-year old software solution. They needed to keep their clients satisfied while also keeping up with new features and upgrading their existing program in order to match the evolving needs of the EDSN in the Netherlands which change all the time.

 

On top of that, the fast technological advancements and continuous changes in the industry made them have to update their existing software and move it to the next level. This was the primary reason why they approached Typeqast, who used this opportunity to not only work on the required changes for ServiceHouse and update it, but also enhance the software’s UX and make it more user-friendly so that it follows all the industry’s trends.

 

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The solution

Several Typeqast teams took on the project, each consisting of a tester, frontend developer, and several backend developers. The testing process of the solution's new features was carefully conducted as the testers tested the features in a particular environment.

 

Faulty features were sent back to the development team so that the best possible solution was delivered. Thanks to the good organisation of the Typeqast team and the developers’ hard work and professionalism, the client enjoyed a quality and bug-free product, and on-time delivery of the software solution updates. As a result of these, and the new features that were being introduced over time, the plan provided more income to.

 

The Typeqast team was also able to overcome any obstacles and challenges that arose due to business challenges and legal regulations from the energetic industry in the Netherlands.

 

Technologies used: Java, Spring framework, Python, several databases


The future

It was very surprising for the team to see the level of digitization ServiceHouse reached and how much the software solution improved over the years. During the 4 years during which the whole project has been in place, both sides experienced great communication and cooperation. The next steps for the projects include expanding the current teams for the project and introducing new ones.

 

 

Android and iOS applications

Infrastructure

created using

modern principles

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