RPA, like AI, experiences a huge growth spurt. This is not without a reason. RPAs fundamental goal is to automate defined tasks that are currently done manually and in a high volume. These are three solid requirements for RPA to be beneficial.
In a lot of businesses, data entry takes more than 50% of the time of the employees. Although this data is, in the long run, indispensable for the work, the data mostly has no immediate effect on the end-user or end product you are working on at that moment.
This is where RPA comes in. By automating these processes of simple data entry, there is more time for work that really matters. With RPA you can, for example, automate processes such as logging in, switching between applications to get the information from one system to the other, opening and closing cases, manually filling out every piece of customer information again for every new case, sending out reminders manually, looking up information in different systems, and so on.
But mind yourself. Even though RPA sounds like the perfect solution for your business and employees. It is important to keep in mind that it’s not a magic potion. Before implementing such a process, you need to make sure that there are no underlying problems with your business processes and IT infrastructure. If that is the case, you are only moving the problem from your employees to the automated system.
Every time something is automated, employees get more time to perform more creative and proactive work. By automating routine tasks, formerly performed manually by employees, you create a lot of time that can be spent on improving customer or end-user satisfaction instead.
Industries of all sorts can benefit from a wide range of creative RPA solutions. Manufacturing companies and wholesalers can benefit from RPA because it can build a bridge between tasks everyone is always putting off like quoting, invoicing, sending reminders, and other important administrative work. In this case, the process becomes less susceptible to human error and your employees will have time for other important tasks.
Another example of a situation benefitting from RPA is when we are looking at health care. Health care organizations are highly dependable on health insurance companies for their money and therefore need to limit their costs in every way possible. RPA can limit the time of employees spend on scheduling patients and handling insurance claims, by developing and implementing the right automated systems to do so for them. This delivers cost savings and an improved level of care. In our article Track and trace 3.0, you can read more about the benefits of IoT in hospitals.
RPA is a secure and effective tool to maximize efficiency while keeping the costs low. “By facilitating modern technology in their work, companies can grow their revenues much faster than usual and with very quick investment turnaround cycle”, says Marko Baric, CEO Typeqast Croatia.
We will have to remind you that, as we have mentioned earlier, RPA is not a magic potion that resolves all your business problems. It is anything but a universal solution that you can plug into your business anytime you want.
A couple of requirements are the tasks you want to automate need to be defined, currently done manually and in a high volume. They need to be defined means to be careful linking different applications or processes that regularly change. Because in that case, it can happen that the automated system does not work like intended anymore. Or it does not work at all. Manually and in high volume means that you will not benefit in investing in an automated process if this means you won’t get anything in return. And what you get in return by using RPA correctly is time your employees can spend on other, more important things.
Additionally, it is important that you are not addressing an underlying problem with RPA, moving the problem from the people to the automated process instead. For example, some processes are outdated yet employees are required to do the same repetitive tasks every day. If that process doesn’t add any value or needs to be updated all together, there is no win for your organization by automating this outdated process.
What really matters are your employees and customers. By freeing the time of your employees for tasks that matter, you can improve both the employee and customer satisfaction. By implementing RPA, cloud solutions, and smart applications you can easily achieve this, midst you have the right goals and expectations.
You will also need the tech knowledge to implement RPA and the experience to guide such a project. Typeqast can help companies tackle their tech problems. “You need the best experts in the field on your side to get ahead of your competition. Today, every company needs to be an IT expert to survive on the fast-changing market”, says Marco Baric, CEO at Typeqast Croatia. “Typeqast is this IT expert for their partners. We help our partners to stay on the edge of technology”.
At Typeqast, we have experience and are happy to assist you with this subject. Please contact us for more information and we are happy to help your business grow revenue, by freeing the time of your employees for stuff that really matters!