Questions to Ask Before Hiring an eCommerce Development Outsourcing Company

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You know all about the benefits of partnering up with external teams by now. But how can you be sure you’ve made the right choice in choosing a partner? We’ve compiled a list of questions for you to go through to help you out. Once you’ve answered all of them, you can be sure you’re on the right track. Let’s get started:

eCommerce Development Outsourcing Company

Questions to Ask Before Hiring an eCommerce Development Outsourcing Company

You know all about the benefits of partnering up with external teams by now. But how can you be sure you’ve made the right choice in choosing a partner? We’ve compiled a list of questions for you to go through to help you out. Once you’ve answered all of them, you can be sure you’re on the right track. Let’s get started:

1. How much experience do they have in building eCommerce platforms?

 

Let’s say you’re starting a webshop. You know that all your revenue will come from the online platform, and you want it built and functioning flawlessly. You probably don’t feel very comfortable leaving such an important task to someone new to the development game – and understandably so.

 

When looking into different companies to potentially partner up with, make sure to go through their portfolio of services to see whether they offer the exact specialists you need. If you’re creating the platform from scratch, keep in mind that you’ll need a whole team of people – so make a checklist of the features they’ll be handling. For example:

 

-   Will they be integrating third-party payment systems or building custom ones?

-   Will the platform need an in-house back office?

-   Should it include cross-selling and upselling now, or will they be integrated later?

-   What kind of design do I want?

 

Compare your list to the list of services the IT company offers, and there you have it – you can clearly see whether they’re the right fit for you.

 

 

2. Will it be convenient for me to contact them whenever necessary?

 

A communication channel is basically useless if contacting your team isn’t always convenient for both parties.

 

Before getting started, check the time difference. A couple of hours is okay; you can still easily schedule meetings at hours that work for both of you. But what if your team worked on a twelve-hour difference? That would lead to sprints that aren’t frequent enough or inconveniencing each other with meetings at odd hours. Either way, that’s not very functional.

 

Don’t forget to ask about their language proficiency as well. As a supervisor, you need to have control over different teams, which is impossible if there is a language barrier preventing both feedback and instructions from getting through. So, look for companies that vet candidates based on their mastery of your native language or English (along with IT expertise, of course).

 

eCommerce Development Outsourcing Company

 

 

3. How do they handle legal regulations?

 

Doing business in any sort of commerce includes dealing with very sensitive information. You will keep shipping addresses (which are usually people’s homes!), payment data, and various bits of personal information. So, it’s imperative to keep everything as secure as possible.

 

Different countries (sometimes even counties) have different laws in place to protect citizens from misuse and leakage of said data. Before going into a partnership with an external IT team, ask them how they deal with regulations regarding safety and security, and whether they have the necessary certifications. It’s also wise to ask if they’ve ever encountered an issue in the field and how they handled it that time.

 

4. What are my expectations?

 

When looking to broaden your team, it’s always good to come well-prepared for the initial meeting. It’s advisable to create notes regarding your exact needs, e.g., which team members you would like to bring aboard. It would help if you also went into detail regarding deliverables, deadlines, and preferred communication channels.

 

This way, both parties have something to present and can immediately see whether they are a right fit. It’s also beneficial in the long run since establishing ground rules at the very beginning to help avoid later misunderstandings.

 

eCommerce Development Outsourcing Company

 

 

5. Can the partner team adapt to my company’s growth?

 

Like any ambitious business owner, you’re probably looking to expand and grow your business over time. So look for scalability in your partners!

 

Similarly, even if the project and your company stay the same in size, the nature of the project may change. After the platform has been built, bugs might occur, the design will need sprucing up, or you’ll need testers to iron out all the wrinkles before launch. The outsourcing company should be able to provide those roles as well and allow you to change the structure of the team whenever necessary.

 

Conclusion

 

It’s crucial to go into e-commerce software development outsourcing projects well-prepared. Delays, bugs, and legal issues will negatively affect your customers' experience and therefore hurt revenue. We’ve included a useful set of questions to which you should have an answer before starting a partnership with an external IT team.

 

We’ve emphasized the importance of getting familiar with their experience, expertise, location, language proficiency, and above all – practices for handling laws and regulations. Setting your expectations and limits clearly and relaying them to the potential partner is also a key factor for success.

 

How does Typeqast answer these questions?

 

Typeqast is an IT company with years of experience in the e-commerce web development world and has specialists in all IT fields; you can be assured that your platform is in competent hands. We’re very used to communicating internationally since we’ve got offices in four different countries across Europe.

 

Other than making sure to answer all customer needs promptly and precisely, we put security and safety above everything else. Our second biggest strength is adaptability, so there is no need to worry about us being able to follow your growth!

 

Do you think we’re the right fit? Book a meeting, and let’s discuss all this face to face!

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